Interview Questions and Answers for EB Games is one of the largest American retailers of video games, consumer electronics, and gaming goods. The company has its headquarters in Grapevine, Texas, and is the largest video game retailer in the world. If you are seeking employment here, please review the following questions.
If you haven’t applied for a job yet, use the EB Games job application link.
Why do you desire employment at EB Games ? You could have chosen a different game retailer in the United States besides EB Games. This is typically an opportunity to compliment the prospective employer and sell yourself. Mention something you find fascinating about the organization, and then explain how you will contribute to its success.
I have always enjoyed my EB Games shopping experiences. Your store’s organization and game selection are enviable. Therefore, I would love to utilize my enthusiasm for video games and gaming consoles in such an environment. I will provide exceptional customer service because I have personal experience as a gamer and video game enthusiast.
What is your knowledge of us?
Ensure that, when preparing for your interview, you take the time to learn more about the hiring organization. You can view their website, blogs, and any other online resources for general information about them. Ensure you provide factual information and convince the interviewer that you have always had their company in mind.
Founded in 1984 in Dallas, Texas, EB Games is the largest video game retailer in the world. Your current location is in Grapevine, Texas, and you primarily sell consumer electronics, gaming merchandise, and video games. EB Games, Sunrise Publication Inc, Micromania-Zing, and EB Games Australia are some of your subsidiaries.
Why Should We Employ You?
This is a common interview question. The interviewer wants to know why you believe you are qualified for the position in question. Consider this an opportunity to sell yourself.
Discuss the qualities, skills, and experiences that make you qualified for this position. Talk positively about yourself and convince the interviewer that you are qualified for the position.
I have a strong passion for video games and gaming consoles. I spend a great deal of time playing games and expanding my knowledge of them, which enables me to provide superior customer service.
Additionally, I possess adequate communication skills that will allow me to exceed the required sales volume. Lastly, I am willing to utilize the expertise I have gained in this field to improve this organization.
Please Describe Your Experience
The interviewer requests that you describe any retail or sales experience you have had. You can describe your previous positions and their responsibilities. Remember to discuss this with enthusiasm to show the interviewer that you enjoy working and to ensure a positive experience at EB Games . Nonetheless, be truthful if you lack experience. Simply emphasize your skills and make a favorable impression, and the position will be yours.
I have no experience in retail or sales. However, I believe I possess all the necessary skills to perform the duties outlined in the job description. I am passionate about gaming and gaming consoles and can provide superior services based on my direct experience.
In addition, I have excellent interpersonal and communication skills, which will aid me in interacting with customers. When working for a company of this size, the ability to work under pressure and manage enormous workloads is crucial.
Indicate Your Availability
The interviewers are interested in your flexibility and availability. Ensure that you are trustworthy. You will only work 8-12 hours per week as a part-time game advisor for EB Games, primarily in the evenings and on the weekends. Therefore, tailor your response to this information and, if possible, indicate the evenings during which you will be available to work.
I am available daily in the afternoons and evenings. After noon, I typically have nothing on my plate. Given that I typically do not have much to do, I can also work on weekends and sometimes on Sundays. I do not mind working Monday through Sunday as long as I am assigned evening shifts.
Which Games Do You Enjoy Playing?
The interviewer is interested in the games you enjoy playing. Remember that you need gaming experience to effectively advise customers and meet their needs. Assure the interviewers that you enjoy playing video games, and provide specific examples. Remember that the more details you include, the better. However, avoid coming across as a game addict. Whoever spends more than 50 hours per week playing video games may not be a good fit.
As a gamer, I have played a great number of games. I usually enjoy trying new things and have even worked as a games tester at one point. However, none of the games I’ve played compare to Minecraft, FIFA 21, Mortal Kombat, Nintendogs, and The Last of Us/Remastered.
How Would You Sell a Video Game to a Consumer?
The interviewer is evaluating your qualifications for the job you have applied for. Can you be an effective salesperson and increase the company’s sales? However, do not panic.
The interviewer does not expect you to have a flawless sales pitch; however, they do expect you to demonstrate courage and an understanding of what makes a good sales pitch.
I would first ask the customer about their favorite game, the type of console they have, their purpose, and the definition of a perfect game in order to find the perfect game for them. To connect with the customer, I would also maintain eye contact, speak with enthusiasm, and concentrate more on emotions than on features.
What Actions Would You Take if a Customer Loudly Complained About Your Service?
The interviewer wants to know if you can remain composed and professional when interacting with customers. How do you handle customer comments? Will you lose your temper and yell at the customer, or will you investigate their motives? Demonstrate to the hiring manager the customer service skills that will aid you in such situations. Additionally, you can draw from past experiences.
I value customer feedback because it helps me improve. In such a situation, I will maintain composure and determine why the customer feels this way. I will then resolve the issue and learn from it to avoid making similar errors in the future.
What keeps you motivated in your current position?
The retail and sales industry can be difficult. You will encounter various types of customers and potentially demoralizing situations. Therefore, you must have a source of motivation or inspiration if you wish to survive and perform admirably.
Since many of the companies I have worked for highly value teamwork, I have primarily worked in team environments. I was motivated by the knowledge that my teammates relied on me, so I could not let them down. However, I also have goals and objectives that I must achieve, which motivates me to give my all and do everything in my power to achieve them.
This position requires the employee to wear a uniform. What do you think of that?
In retail-based organizations, employees typically don uniforms or official attire. If this is EB Games employment policy, you must therefore comply. You can discuss the number of times you have worn a uniform to work. Maintain a positive attitude and avoid shaming the business’s practices.
I have no problem wearing a uniform to work. As a retail manager at La Vue restaurant, I wore a uniform and even enjoyed the experience. I have also had the opportunity to observe the uniforms worn by your employees, and I am confident that they convey a high level of professionalism.
We place a premium on our customers’ interests. How will you ensure that the needs of the customer come first?
Given the competitive nature of the retail industry, all businesses value their customers. To remain in business and earn a profit, you must provide exceptional customer service.
Therefore, the interviewer must confirm that you can provide clients with excellent service and assistance. Discuss how you consistently provide superior customer service.
Typically, I treat customers as I would like to be treated in a store, which involves actively listening to them and asking pertinent questions. I also strive to offer assistance in any circumstance. I believe that providing exceptional customer service is all about encouraging repeat business.
What are your thoughts on Performance Incentives?
The interviewer is interested in your perspective on performance incentives. Do not avoid such topics out of concern that the interviewer will find you materialistic. Remember that employee motivation is essential for achieving peak performance. Be truthful with the interviewer about your opinion of these incentives.
I believe that performance incentives are wonderful because they can be highly motivating. They ensure that employees perform admirably and maintain high key performance indicators. In my experience, the majority of people enjoy them. However,
Although such small perks can go a long way, I do not require performance incentives to be competent at my job. (You must convince the interviewer that you do not require their assistance)